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Sign in
Open your customer account using the same email address used while placing the order.
Raise a Return Request
RRR Returns & Exchanges
Need a return? Let’s make it right.
Open your customer account, select an eligible delivered order and submit your request securely.
Use the same email address used during checkout. Customer access is verified securely through Shopify.
7 daysRaise an eligible request within seven calendar days from delivery.
1 free exchangeOne approved free exchange is available per eligible product.
Original conditionKeep the product unused, unwashed and complete with tags and packaging.
How it works
Only eligible fulfilled and delivered orders can be submitted for review.
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Open your order
Select the eligible delivered order containing the product you want to return or exchange.
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Select the item
Choose the eligible product, quantity and reason for your return or exchange request.
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Submit request
Submit for review. You will receive updates after the request is reviewed, approved or declined.
Before you submit
- Request must be within the eligible return or exchange window.
- Product must remain unused, unworn, unwashed and unaltered.
- Original tags, labels and packaging should remain complete.
- The correct ordered item must be available for pickup.
Please remember
- Submitting a request does not guarantee automatic approval.
- Returns remain subject to eligibility review and quality inspection.
- Personal-choice returns may include applicable shipping deductions.
- Reverse pickup depends on courier and PIN-code serviceability.
Common questions
01I cannot see the return option. Why?
The order may not yet be marked delivered, the product may not be eligible, or the return window may have ended.
02Do I need to create a password?
No. Use the email address associated with the order. Shopify securely verifies access to the customer account.
03Does submitting a request guarantee approval?
No. Requests are reviewed against the eligibility rules and the returned product must pass quality inspection.
04When will the refund be processed?
An approved refund is processed after the returned product reaches our facility and passes inspection.
05What about damaged or incorrect products?
Raise the request within the eligible period and keep clear photographs or videos of the product, packaging and shipping label ready for verification.
Need help with your request?
Mention your order number and registered email address. Customer Care: +91 63675 23776.