Order-related support

Customers should mention the correct order number while contacting us about an existing order.

• Order confirmation and order status
• Shipment tracking and delivery delays
• Address correction before dispatch
• Cancellation requests before dispatch
• Return or exchange requests
• Refund status
• Incorrect, damaged or defective products
• Missing products or quantities

Return and exchange requests must be raised through the Return/Exchange Panel available on our website within 7 calendar days from the date of delivery.

Damaged, defective or incorrect products

If you receive a damaged, defective, incorrect or materially different product, raise a request within 7 calendar days from delivery.

Clear photographs or videos of the product, packaging and shipping label may be required for verification. Approved claims will be handled according to our Return, Exchange and Refund Policy.

Payment and refund grievances

For payment-related complaints, please provide:

• Order number
• Transaction date
• Amount paid
• Payment method
• Transaction or bank reference number
• Relevant bank or payment screenshots

Hide confidential details such as complete card numbers, CVVs, UPI PINs and banking passwords before sharing screenshots.

Certain payment or refund complaints may require investigation by the customer’s bank, payment gateway or payment service provider.

Delivery-related grievances

For delivery complaints, please provide:

• Order number and tracking number
• Complete delivery address
• Courier messages or call details
• Photos of damaged or tampered packaging
• A clear description of the delivery issue

Orders marked as delivered but not received may require a formal investigation with the courier partner.

How to submit a grievance

If you are not satisfied with the response received from regular customer support, you may escalate the concern to:

Grievance Officer – Rare Rich Right
Email: support@rarerichright.com
Customer Care: +91 63675 23776
Postal Address: F-23, Janki Vihar, Near Heerapura Powerhouse, 200 Ft Bypass Road, Jaipur, Rajasthan – 302021

Write “Customer Grievance” in the email subject line and include:

• Your full name and registered contact details
• Your order number, wherever applicable
• The date on which the issue occurred
• A complete description of the grievance
• Previous communication with customer support
• Relevant documents, photos or screenshots
• The resolution requested by you

Acknowledgement and resolution timeline

We will endeavour to acknowledge a properly submitted consumer grievance within 48 hours.

We will endeavour to investigate and resolve a consumer grievance within one month from the date of receipt. Straightforward concerns may be resolved sooner.

Additional time may be required where documents are awaited, a returned product requires inspection, a courier or bank investigation is pending, fraud is suspected or a third-party service provider must verify the matter.

Investigation and possible resolutions

• Reviewing order, payment and delivery records
• Reviewing previous customer communication
• Requesting photos, videos or documents
• Conducting a product quality inspection
• Contacting courier or payment partners
• Correcting order or customer information
• Arranging approved exchange or replacement
• Processing an approved return or refund

False or abusive complaints

Rare Rich Right may reject or restrict complaints involving knowingly false information, fraudulent claims, intentional product damage, substituted returns, threats, harassment, repeated duplicate complaints or misuse of the grievance process.

Genuine customer complaints will be reviewed fairly. We are committed to respectful communication and expect the same from customers.

Privacy and personal data grievances

Customers may contact the Grievance Officer regarding:

• Access to personal information
• Correction of inaccurate information
• Erasure requests where legally permitted
• Withdrawal of consent
• Marketing communication preferences
• Suspected unauthorised access
• Any other privacy-related concern

Identity verification may be required before personal information is disclosed, corrected or erased.

External consumer redressal

Customers are encouraged to contact Rare Rich Right first and allow us an opportunity to investigate and resolve the grievance.

If you remain dissatisfied, you may contact:

National Consumer Helpline
Helpline: 1915
Website: consumerhelpline.gov.in

Nothing on this page prevents a customer from approaching an appropriate consumer commission, government authority or court having lawful jurisdiction.

Related policies

This page should be read together with our Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, Cancellation Policy and Return, Exchange & Refund Policy.