An order may be cancelled without any cancellation charge if the cancellation request is received and approved before the order has been dispatched.

Customers should submit the cancellation request as soon as possible through the order panel or customer account available on our website.

If the cancellation option is not available in the order panel, contact us at +91 63675 23776 or support@rarerichright.com.

The cancellation request must include:

• Customer’s full name;
• Order number;
• Registered mobile number or email address; and
• Reason for cancellation.

Once an order has been packed, processed or handed over to the courier partner, it cannot be cancelled.

After dispatch, the customer may accept the delivery and raise a return or exchange request through the Return/Exchange Panel within 7 calendar days from the date of delivery.

Any such return or exchange will be processed in accordance with our Return, Exchange & Refund Policy.

Refusing to accept a dispatched order will not automatically be treated as an approved cancellation.

If a customer refuses delivery without a valid reason, the shipment may be returned to Rare Rich Right by the courier partner.

For prepaid orders refused after dispatch, the actual forward and return shipping charges may be deducted from the refundable amount.

Repeated refusal of Cash on Delivery orders may result in Cash on Delivery being restricted for future orders connected with the same customer, mobile number, email address or delivery address.

If an eligible prepaid order is cancelled before dispatch, the complete amount paid for the cancelled order or product will be refunded to the original payment method.

Rare Rich Right will process the approved refund within approximately 24–48 hours after the cancellation is confirmed.

After the refund has been processed by Rare Rich Right, the time required for the amount to appear in the customer’s account may depend on the bank, card issuer, UPI provider, payment gateway or other payment service provider.

Rare Rich Right will not be responsible for delays caused solely by the customer’s bank or payment service provider after the refund has been successfully initiated from our side.

A Cash on Delivery order may be cancelled before dispatch through the order panel or by contacting our customer support team.

Since no advance payment is collected for a Cash on Delivery order, no refund will be applicable when such an order is cancelled before dispatch.

Cash on Delivery orders may require confirmation through telephone, SMS, WhatsApp, email or another reasonable communication method before dispatch.

An unconfirmed Cash on Delivery order may be placed on hold or cancelled by Rare Rich Right.

If an order contains multiple products, the customer may request cancellation of one or more products before dispatch.

Partial cancellation will be subject to the processing status of the order and the technical availability of the cancellation option.

If the order has already been packed as a single shipment, partial cancellation may not be possible.

In such cases, the customer may cancel the complete order before dispatch and place a new order for the required products.

Any discount, coupon, free gift, promotional benefit or free-shipping eligibility may be recalculated after a partial cancellation.

Requests to change the size, colour, quantity, product or delivery address should be submitted before the order is dispatched.

Rare Rich Right cannot guarantee that an order modification request will be accepted after the order has entered processing.

Where modification is not possible, the customer may be asked to cancel the order before dispatch and place a new order with the correct details.

Customers should verify their complete delivery address and contact number before placing an order.

An address change may be accepted only before dispatch and subject to courier serviceability at the new PIN code.

Once the shipment has been handed over to the courier partner, the delivery address may not be changed.

Rare Rich Right may cancel an order before dispatch where:

• The ordered product or size is unavailable;
• The product fails our quality inspection before dispatch;
• The delivery address or PIN code is not serviceable;
• The customer information is incorrect or incomplete;
• The customer cannot be contacted for necessary order verification;
• The payment is unsuccessful, incomplete or unauthorised;
• A material pricing, inventory or listing error has occurred;
• The order is suspected to be fraudulent;
• The order violates our policies or Terms and Conditions; or
• Circumstances beyond our reasonable control prevent us from fulfilling the order.

Where Rare Rich Right cancels a prepaid order before dispatch, the complete amount paid for the cancelled order or affected product will be refunded to the original payment method.

No cancellation charge or shipping deduction will apply where the order is cancelled by Rare Rich Right before dispatch.

In rare cases, a product may become unavailable after an order has been placed because of inventory synchronisation, simultaneous orders, damage, failed quality inspection or another operational issue.

In such a situation, Rare Rich Right may:

• Offer an available replacement or alternative;
• Cancel only the unavailable product;
• Dispatch the remaining available products; or
• Cancel the complete order where necessary.

An alternative product will not be supplied without the customer’s confirmation.

Rare Rich Right makes reasonable efforts to display accurate product prices, discounts, inventory and information.

If a material pricing, technical, typographical or system error is identified after an order is placed but before dispatch, we may contact the customer to:

• Confirm the order at the correct price; or
• Cancel the affected order and issue a complete refund.

Rare Rich Right will not charge the customer an undisclosed cancellation fee where an order is cancelled because of an error on our side.

Orders are generally estimated to be delivered within 5–7 working days after successful order confirmation.

Delivery timelines may be affected by courier delays, public holidays, weather conditions, transport interruptions, remote locations, high order volumes or circumstances beyond our reasonable control.

If an order has not yet been dispatched, the customer may request cancellation through the available cancellation process.

If an order has already been dispatched, the customer should contact our support team for assistance rather than refusing the shipment without notification.

If an order placed using a coupon, bundle offer, promotional discount or free gift is partially cancelled, the remaining order may no longer meet the original promotion conditions.

In such cases:

• The discount may be recalculated;
• The promotional benefit may be withdrawn;
• The value of a free gift may be adjusted where applicable; or
• The customer may be asked to cancel the complete promotional order.

Any applicable adjustment will be communicated or displayed during the cancellation process wherever possible.

If payment is deducted but an order is not successfully created, the transaction may be automatically reversed by the bank or payment provider.

If a customer is charged more than once for the same successful order, the customer should contact us with:

• Registered name and contact details;
• Order number, where available;
• Transaction reference numbers; and
• Relevant payment screenshots or bank confirmation.

After verification, any confirmed duplicate payment received by Rare Rich Right will be refunded to the applicable original payment method.

Rare Rich Right reserves the right to restrict orders or cancellation services in cases involving:

• Repeated intentional order cancellations;
• Repeated Cash on Delivery refusals;
• False or misleading customer information;
• Misuse of promotional offers;
• Suspected fraudulent transactions; or
• Other misuse of our website, services or policies.

Genuine cancellation requests will be reviewed fairly and in accordance with applicable consumer protection laws.

To request cancellation before dispatch:

1. Log in to your customer account or open the order panel;
2. Select the applicable order;
3. Choose the cancellation option, where available;
4. Select or enter the cancellation reason; and
5. Submit the request before dispatch.

If the online cancellation option is unavailable, call +91 63675 23776 or email support@rarerichright.com.

Calling or sending an email does not itself guarantee cancellation. The cancellation will be confirmed only after our team verifies that the order has not been dispatched.

After an order is successfully cancelled, the customer may receive confirmation through email, SMS, WhatsApp, the customer account or another registered communication method.

Customers should retain the cancellation confirmation until any applicable refund has been received.

For cancellation-related assistance, please contact:

Rare Rich Right
Customer Care: +91 63675 23776
Email: support@rarerichright.com
Business Address:
F-23, Janki Vihar,
Near Heerapura Powerhouse,
200 Ft Bypass Road,
Jaipur, Rajasthan – 302021

Please include your order number and registered contact details so that we can assist you efficiently.

This policy should be read together with our Return, Exchange & Refund Policy, Shipping & Delivery Policy, Privacy Policy and Terms & Conditions.