A return or exchange request must be raised within 7 calendar days from the date of delivery.

All return and exchange requests must be submitted through the Return/Exchange Panel available on our website.

Requests raised after the 7-day period may not be accepted.

To be eligible for a return or exchange, the product must meet the following conditions:

• The product must be unused, unworn, unwashed and unaltered.
• All original tags and labels must remain attached.
• The original packaging must be returned with the product.
• The product must be free from stains, perfume, deodorant, makeup, body odour or other signs of use.
• The product must not be damaged after delivery.
• The correct product must be handed over during reverse pickup.

Customers may try the product for size and fit, but it must remain in its original, unused and saleable condition.

Rare Rich Right reserves the right to reject a return or exchange if the product does not meet these conditions.

Every eligible product is entitled to one free exchange for any reason.

The first exchange may be requested for:

• Size issue
• Fit issue
• Colour preference
• Change of preference

No forward or reverse shipping fee will be charged for the first approved exchange.

Only one free exchange is allowed per eligible product. Further exchange requests may be subject to approval and additional shipping charges.

After an exchange request is successfully raised through the Return/Exchange Panel:

1. Reverse pickup will be arranged within approximately 24–48 hours.
2. The customer must keep the product securely packed and ready for pickup.
3. After the original product is picked up, we will process the exchange.
4. The replacement or exchange product will be shipped after pickup of the original product.

Exchange is subject to availability of the requested product, colour and size.

If the requested size or product is unavailable, our support team may contact the customer with alternatives.

If a customer returns a product due to size, fit, colour, preference, change of mind or another personal reason, the customer must bear:

• The original forward shipping charge; and
• The reverse pickup or return shipping charge.

Both forward and reverse shipping charges will be deducted from the final refundable amount.

This deduction may also apply where free shipping was provided, because Rare Rich Right still incurs an actual delivery cost.

Shipping charges will not be deducted where an approved return concerns a damaged, defective, incorrect or materially different product.

After an eligible return request is raised through the Return/Exchange Panel:

1. Reverse pickup will be arranged within approximately 24–48 hours.
2. The customer must keep the product securely packed and ready for pickup.
3. The picked-up product will be returned to our facility.
4. After receiving the product, our team will conduct a quality inspection.
5. Once the product passes inspection, the refund will be processed within approximately 24–48 hours.

Pickup timelines may vary depending on location, PIN-code serviceability, courier availability, public holidays, weather or circumstances beyond our reasonable control.

All returned products are inspected after they are received at our facility.

A request may be rejected if:

• The product has been worn, washed, used or altered.
• The original tags or labels have been removed.
• The product has stains, odour, damage or signs of use.
• The original packaging is missing or damaged.
• A different or incorrect product has been returned.
• The product was damaged due to improper use, washing or handling.
• The returned product does not match the original order.

If the product fails quality inspection, the refund or exchange may be refused. The product may be sent back, and additional shipping charges may apply.

For prepaid orders, the approved refund will be credited to the original payment method used while placing the order.

The refund will be processed within approximately 24–48 hours after:

• The returned product reaches our facility; and
• The product successfully passes quality inspection.

After Rare Rich Right processes the refund, the time required for the amount to appear may depend on the bank, card issuer, UPI provider or payment gateway.

Refunds for Cash on Delivery orders will be provided only through bank account transfer.

Cash refunds, store cash or courier cash refunds will not be provided.

The customer may be required to provide:

• Account holder’s name
• Bank account number
• IFSC code
• Bank name
• Other information required to process the refund

The refund will be processed within approximately 24–48 hours after:

• The returned product reaches our facility;
• The product passes quality inspection; and
• Valid and complete bank details are received.

Rare Rich Right will not be responsible for delays or failed transfers caused by incorrect, incomplete or invalid bank details provided by the customer.

The final refund amount will be calculated as:

Discounts, promotional offers, coupons or other benefits applied to the original order may be adjusted while calculating the final refund amount.

Forward and reverse shipping charges will not be deducted where Rare Rich Right delivered a damaged, defective, incorrect or materially different product.

A damaged, defective, incorrect or different product must be reported through the Return/Exchange Panel within 7 days from delivery.

The customer may be required to provide clear photographs or videos of:

• The received product
• The damaged or defective area
• The product packaging
• The shipping label

For an approved claim:

• No forward or reverse shipping fee will be charged.
• Rare Rich Right may offer an exchange, replacement or refund, as applicable.
• Final resolution will be provided after verification.

Damage caused after delivery due to misuse, improper washing, incorrect handling, alteration or normal wear and tear is not considered a manufacturing defect.

A return or exchange may not be accepted where:

• The request is raised after the 7-day period.
• The product has been worn, washed, used or altered.
• The original tags, labels or packaging are missing.
• The product contains stains, odour or signs of use.
• The product has been damaged after delivery.
• An incorrect or different item is handed over during pickup.
• The product fails quality inspection.
• The customer cannot provide valid order details.

Reverse pickup and exchange services are subject to courier availability and PIN-code serviceability.

Where reverse pickup is unavailable, the customer may be asked to self-ship the product to the return address provided by Rare Rich Right.

Customers must not send any product without first raising and receiving approval for the request.

Rare Rich Right reserves the right to restrict or refuse a return, exchange or refund in cases involving:

• Repeated or excessive returns
• Suspected misuse of the policy
• Fraudulent claims
• Intentional product damage
• Returning a different product
• Providing false or misleading information
• Failure to cooperate with verification

Any such decision will be made after reviewing the relevant order details and remains subject to applicable consumer protection laws.

For assistance regarding a return, exchange or refund, contact Rare Rich Right at:

Email: support@rarerichright.com

Customer Care: +91 63675 23776

Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Please mention your order number while contacting our customer support team.

This policy does not limit any rights available under applicable Indian consumer protection laws.