Frequently Asked Questions
Frequently Asked Questions
Quick answers about orders, payments, shipping, returns, exchanges, sizing and customer accounts.
01How do I place an order?
Browse our collections, select the product you like, choose the correct size or available option and add it to your cart. Review your cart and proceed to checkout to enter the delivery and payment details.
02How will I know that my order is confirmed?
After a successful order, you should receive an order confirmation through the email address or phone number provided during checkout. Confirmation may remain subject to payment, stock and order verification.
03Can I cancel my order?
A cancellation request should be submitted as early as possible before dispatch. Once the order is packed, processed or handed to the courier, cancellation may not be possible.
Contact us at support@rarerichright.com or call +91 63675 23776 with your order number.
04What payment methods do you accept?
Available methods may include UPI, debit cards, credit cards, net banking, supported wallets, Cash on Delivery and other payment options displayed at checkout.
05Is Cash on Delivery available?
Cash on Delivery availability may depend on the order, customer history, delivery PIN code and courier serviceability. The available payment options will be shown during checkout.
06My payment was deducted, but my order was not confirmed. What should I do?
First check your email, payment application and bank statement. Some failed or pending transactions are automatically reversed by the payment provider.
You may contact your bank and email us with the payment reference number at support@rarerichright.com, or call +91 63675 23776.
07How long does delivery usually take?
Orders are generally estimated to arrive within approximately 5–7 working days after successful order confirmation.
Delivery timelines may vary based on location, PIN-code serviceability, holidays, weather and courier operations.
08Do you provide free shipping?
Rare Rich Right provides free standard shipping across India, subject to courier and PIN-code serviceability, unless another shipping service or charge is clearly shown at checkout.
09How can I track my order?
Open My Account to review your order status and any available shipment information. You can also use the tracking link shared in your shipment notification.
Tracking updates may take some time to activate after the shipment is handed over to the courier partner. If you need help, call +91 63675 23776 or email support@rarerichright.com.
10My order is marked delivered, but I have not received it.
Check with family members, neighbours and building security, and verify the address used at checkout.
Contact us immediately with your order number so that a courier investigation can be raised. Call +91 63675 23776 or email support@rarerichright.com.
11What is your return policy?
An eligible return request must be raised within 7 calendar days from delivery. The product must remain unused, unworn, unwashed and unaltered with its original tags and packaging.
Read the complete terms on our Return, Exchange & Refund Policy.
12How do I raise a return request?
Visit our Raise a Return Request page and open the return portal.
Sign in using the email address used during checkout, select the eligible delivered order, choose the product and submit the request for review.
13Are shipping charges deducted from a return refund?
For returns due to size, fit, colour, preference or change of mind, applicable forward and reverse shipping costs may be deducted from the refundable amount.
Shipping deductions do not apply to approved damaged, defective, incorrect or materially different product claims.
14When and how will I receive my refund?
Refund processing begins after the returned product reaches our facility and passes quality inspection. Approved refunds are generally processed within approximately 24–48 hours after inspection.
Prepaid-order refunds are issued to the original payment method. Cash on Delivery refunds are processed through bank transfer.
15Do you provide a free exchange?
Every eligible product is entitled to one approved free exchange, subject to product condition, availability and the complete Return, Exchange and Refund Policy.
16How do I request an exchange?
Raise the request through the return portal using your customer account. Select the delivered order and the product requiring assistance.
Exchange availability depends on the requested product, size and colour. Our support team may contact you where manual assistance is required.
17How do I choose the right size?
Open the Size Guide available on the relevant product page and compare the listed garment measurements with a similar well-fitting garment you already own.
Do not rely only on your usual size name, because fit and measurements can vary across product styles.
18Should I measure my body or my garment?
Follow the measurement method stated inside the specific product’s Size Guide. Where garment measurements are shown, compare them with a similar garment laid flat rather than directly comparing them with body measurements.
19Do I need to create an account to place an order?
You can complete checkout using the information requested on the checkout page. Shopify customer accounts use secure email-based access and do not require a traditional password.
20How do I access my customer account?
Open My Account and enter the email address associated with your order. Shopify will provide secure verification access.
21Can I change my delivery address after placing an order?
Contact us as soon as possible before dispatch. Address-change requests are not guaranteed, and the address usually cannot be changed after shipment. For urgent assistance call +91 63675 23776.
Still need help?
Mention your order number for faster assistance. Customer Care: +91 63675 23776.