Rare Rich Right operates an online fashion and apparel store through its official website.

For privacy-related questions, requests or complaints, contact:

This Privacy Policy applies to personal information collected through:

• Our official website
• Customer accounts and checkout pages
• Order, return and exchange forms
• Email, telephone, SMS or WhatsApp communication
• Customer support requests
• Marketing forms and newsletter subscriptions
• Social media interactions
• Other services connected with Rare Rich Right

This policy does not control the privacy practices of independent third-party websites, applications, payment gateways or platforms linked to our website.

3.1 Identity and Contact Information

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping address
• City, state and PIN code
• Landmarks or delivery instructions

3.2 Order and Transaction Information

• Products ordered or viewed
• Size, colour and product preferences
• Order number and order status
• Order value, discounts and coupon details
• Payment status and payment method
• Shipping and delivery information
• Return, exchange, cancellation and refund details
• Order-related customer-support communication

3.3 Account Information

If you create an account, we may collect and store:

• Name and contact details
• Saved addresses
• Order history
• Wishlist information
• Account preferences
• Login and authentication information

3.4 Payment Information

Payments may be processed by Shopify, banks, payment gateways, UPI providers, card networks or authorised payment-service providers.

We generally do not directly collect or store complete debit card, credit card, UPI PIN, CVV or internet-banking credentials on our own systems.

We may receive limited information such as:

• Payment status
• Transaction reference number
• Payment method used
• Refund status
• Limited details required for accounting or support

3.5 Cash on Delivery Refund Information

Where a Cash on Delivery refund is required, we may collect:

• Account holder’s name
• Bank account number
• IFSC code
• Bank name
• Other information required to process the refund

This information will be used only for processing the applicable refund, maintaining transaction records and fulfilling legal or accounting obligations.

3.6 Device and Website Usage Information

• IP address
• Browser type and version
• Device type and operating system
• Approximate location based on IP address
• Pages viewed and products visited
• Date, time and duration of visits
• Referring website or advertising source
• Website navigation and interaction data
• Cookie, pixel and similar identifiers

3.7 Communication and Support Information

• Email messages
• Support requests
• WhatsApp or SMS conversations
• Reviews and feedback
• Photographs or videos for return verification
• Complaint details
• Other voluntarily provided information

We may collect personal information:

• Directly from you when you place an order or create an account
• When you subscribe to promotional communication
• When you contact customer support
• When you raise a return, exchange, cancellation or refund request
• Automatically through cookies, pixels and analytics tools
• From Shopify and applications connected to our store
• From payment and banking service providers
• From courier and logistics partners
• From advertising and social media platforms
• From fraud-prevention and security providers

We may use personal information:

• To create and manage customer accounts
• To receive, confirm, process and fulfil orders
• To verify Cash on Delivery orders
• To process payments, refunds and financial transactions
• To arrange shipping, tracking and delivery
• To process returns, exchanges and cancellations
• To provide customer support
• To communicate order and delivery updates
• To respond to questions, complaints and requests
• To personalise content and product recommendations
• To maintain wishlists and shopping-cart information
• To improve products, the website and customer experience
• To measure website traffic and advertising performance
• To detect and prevent fraud, misuse and security threats
• To enforce our policies and terms
• To maintain accounting, tax and business records
• To comply with legal and regulatory obligations
• To protect customers, our business and legal rights

Where permitted and based on your preferences or consent, we may send:

• Product announcements
• Promotional offers
• Discount information
• New collection updates
• Abandoned-cart reminders
• Back-in-stock notifications
• Newsletter content
• Other RRR marketing communication

Marketing messages may be sent through email, SMS, WhatsApp or another permitted channel.

You may unsubscribe using the option included in the message or by emailing support@rarerichright.com.

Even after opting out, you may still receive essential transactional communication relating to orders, payments, delivery, returns, refunds, security or support.

Our website may use cookies, pixels, tags, local storage and similar technologies to operate properly and understand store interactions.

These technologies may be used for:

• Keeping products in the shopping cart
• Remembering account and website preferences
• Maintaining secure sessions
• Completing checkout and payment processes
• Understanding traffic and performance
• Identifying technical errors
• Preventing fraud and misuse
• Measuring advertising performance
• Displaying relevant advertising where permitted

Some cookies are necessary for the website to work. Analytics, preference or advertising cookies may depend on consent and privacy settings.

Cookies may be controlled through the website cookie banner, where available, or through browser settings. Blocking cookies may affect login, cart or checkout functionality.

We may use Shopify analytics and third-party analytics or advertising services to understand store activity and improve marketing performance.

These services may process:

• Website pages visited
• Products viewed or added to cart
• Orders or conversions
• Advertising campaign source
• Device and browser information
• Cookie or advertising identifiers
• Interaction with advertisements

Depending on installed tools, providers may include Shopify, Google, Meta and other analytics, advertising or social-media providers.

Their processing may also be governed by their own privacy policies and settings.

Our online store is hosted and powered by Shopify. Shopify provides the e-commerce technology used to display products, manage accounts, process orders and operate the store.

Personal information may be processed by Shopify and its authorised service providers for:

• Hosting and operating the online store
• Processing orders and checkout information
• Security and fraud-prevention services
• Analytics and store functionality
• Supporting customer accounts
• Other enabled Shopify services

Shopify may process information according to its own privacy terms and data-processing practices.

We do not disclose personal information randomly. Information may be shared only where reasonably required to operate the business, provide services or comply with law.

Information may be shared with:

• Shopify and authorised service providers
• Payment gateways, banks and payment processors
• Courier, shipping and logistics partners
• Warehousing and fulfilment partners
• Return and reverse-pickup providers
• Customer communication and support providers
• Email, SMS and WhatsApp providers
• Cloud hosting and technology providers
• Analytics and advertising providers
• Fraud-detection and security providers
• Accountants, auditors and professional advisers
• Government, regulatory, judicial or law-enforcement authorities
• Other parties where you authorise or request sharing

Service providers may access only information reasonably required to perform their assigned services.

We may disclose personal information where reasonably necessary:

• To comply with applicable law or a lawful government request
• To respond to a court order, legal notice or regulatory process
• To investigate fraud, cyber incidents or illegal activity
• To protect customers, employees or the public
• To enforce agreements and policies
• To establish, exercise or defend a legal claim

If Rare Rich Right undergoes a merger, acquisition, restructuring, sale, transfer of assets or another business transaction, relevant personal information may be transferred to the involved parties as part of that transaction.

Any such transfer will remain subject to applicable law and appropriate confidentiality or data-protection requirements.

Some technology, hosting, analytics, advertising, payment or service providers used by Rare Rich Right or Shopify may process information outside the customer’s state or country.

Where information is processed or transferred internationally, we will rely on arrangements and safeguards made available by relevant providers and applicable laws.

We retain information only for as long as reasonably required for the purposes described in this policy, including:

• Processing and completing orders
• Providing customer support
• Managing returns, exchanges and refunds
• Maintaining tax, accounting and transaction records
• Preventing fraud and misuse
• Resolving disputes
• Enforcing agreements
• Complying with legal obligations

Retention periods may vary depending on the information, its purpose and applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to legal and technical limitations.

We use reasonable administrative, organisational and technical measures designed to protect information from unauthorised access, disclosure, alteration, misuse, loss or destruction.

Measures may include:

• Secure website connections
• Restricted access to business systems
• Password and account-security controls
• Trusted payment and e-commerce providers
• Fraud-monitoring systems
• Software and platform security updates
• Internal access and operational controls

No internet transmission, online system or electronic storage method can be guaranteed completely secure.

Customers are responsible for keeping account passwords, login credentials and delivery OTPs confidential.

If we become aware of a personal data breach affecting customer information, we may investigate the incident, take reasonable steps to limit its effects and provide notifications where required by applicable law.

Subject to applicable law and identity verification, you may request:

• Information about personal data processed by us
• Access to personal information associated with you
• Correction of inaccurate information
• Completion or updating of incomplete or outdated information
• Erasure of information where legally permitted
• Withdrawal of consent for consent-based processing
• Opt-out from promotional communication
• Redressal of a privacy-related grievance

Some requests may be refused or limited where information is required for an active order, refund, legal obligation, accounting record, fraud prevention, dispute or legal claim.

Submit privacy-related requests by emailing: support@rarerichright.com

For general assistance with submitting a privacy request, you may also call +91 63675 23776. Privacy requests and any identity-verification documents should still be submitted by email.

Please include:

• Your full name
• Your registered email address or mobile number
• Your order number, where relevant
• A clear description of your request
• Information reasonably required to verify your identity

Additional verification may be requested before granting access to, correcting or deleting information. This helps prevent unauthorised access to customer data.

Where information is processed based on consent, you may withdraw consent by contacting us or using an available unsubscribe, privacy-preference or cookie-setting control.

Withdrawal will not affect processing already completed before the withdrawal.

We may continue processing information required to complete an existing order, process a refund, maintain required records, prevent fraud or comply with law.

Customers should provide accurate, complete and up-to-date information.

Where you provide information relating to another person, such as a recipient’s name, phone number or address, you confirm that you are authorised to provide it for the relevant order or service.

Customers must not provide false information, impersonate another person or misuse another individual’s personal data.

Our website and products are intended for customers who are legally capable of entering into a purchase transaction or who use the website under the supervision of a parent or lawful guardian.

We do not knowingly seek to collect personal information from children for targeted advertising or unrelated marketing purposes.

A parent or guardian who believes that a child provided information without appropriate authorisation may contact us at support@rarerichright.com.